THE EFFECTS OF DIGITALIZATION ON EMPLOYEES’ JOB SATISFACTION: AN APPLICATION ON EMPLOYEES IN PARTICIPATION BANKS

Yıl 2024, Sayı: 44, 69 – 90, 07.08.2024

Seyfican Görgülü , Hasan Dağlar

https://doi.org/10.18092/ulikidince.1419451

Öz

Bu çalışmada dijitalleşme sürecinin katılım bankalarında çalışanların iş tatmini üzerindeki etkileri araştırılmıştır. Pandemi döneminde bankacılık işlemlerinin temassız ve uzaktan yapılabilmesine olanak veren teknolojik çalışmalar hızlanmış ve uygun finansal ürünler hizmete sunulmuştur. Katılım bankaları da bankacılık sektöründe yaşanan dijitalleşme faaliyetlerine hızla uyum sağlamışlardır. İslami koşullara uygun dijital ürünler müşterilerin hizmetine sunularak, uzaktan ve temassız bir şekilde müşterilerinin bankacılık faaliyetlerini yapabilmelerine olanak sağlanmıştır. Bu durum katılım bankalarında çalışanların iş hayatını etkilemiştir. Çalışmada katılım bankalarında çalışanların yaşanan dijitalleşme ile birlikte çalışma hayatlarında yaşadıkları etkiler anket çalışması yapılarak incelenmiştir. Çalışanların demografik özelliklerine bakılarak çalıştıkları yerdeki iş tatmin düzeyleri ölçülmüştür. Dijitalleşmenin çalışanların iş tatmmini üzerindeki etkisi de regresyon analizi ile ölçülmüştür. Dijitalleşmenin çalışanların içsel ve dışsal doyumu üzerine etkisi ölçülmüştür. Ölçüm sonuçlarına göre dijitalleşmenin, katılım bankalarında çalışanların iş tatminini pozitif şekilde artırdığı sonucu bulunmuştur.

Anahtar Kelimeler

İş Tatmini, Dijitalleşme, Katılım bankacılığı

Etik Beyan

Çankırı Karatekin Üniversitesi Etik Kurul raporu sisteme yüklenmiştir

Kaynakça

• Akca, M., and Tepe Küçükoğlu, M. (2020). COVID-19 and its Effects on Work Life: Working from Home. Journal of International Management Educational and Economics Perspectives, 8(1), 71-81.
• Akkamış, O. (2010). An Evaluation of the Job Satisfaction of Primary Education First and Second Level Teachers (Unpublished Master's Thesis). Yeditepe University Institute of Social Sciences, İstanbul.
• Alam, N., Gupta, L., and Zameni, A. (2021). Fintech and Islamic Finance: Digitalization Development and Innovative Disruption. Ankara: Albaraka Publications.
• Alpaslan, O. (2006). Human Resources Planning and Personnel Supply Process in Banking. (Unpublished Doctoral Thesis). Marmara University Institute of Banking and Insurance, İstanbul.
• Arslan, G., and Yavuzaslan, K. (2019). The Place and Importance of Innovation in the Banking Sector: The Case of Turkey. Business and Management Studies: An International Journal, 7(2), 965–966.
• Aslan, S., and Torlak, Ö. (2022). A Field Study on Measuring Service Quality and Customer Satisfaction in Participation Banks. Istanbul Commerce University Journal of Entrepreneurship, 6 (11), 1-11.
• Atlı, Y. (2013). E-Marketing Applications in the Banking Sector: A Research on Customers of Participation Banks in Elazığ Province. (Unpublished Master's Thesis). Fırat University Institute of Social Sciences, Elazığ.
• Bartel, A. P. (2000). Human Resources Management and Performance in the Service Sector: The Case of Bank Branches. Working Paper, National Bureau of Economic Research.
• Baycan, F.A. (1985). An Analysis of the Several Aspects of Job Satisfaction Between Different Occupational Groups (Unpublished Master Thesis). Bosphorus University, Istanbul.
• Beck, T., Demirgüç Kunt, A., and Merrouche, O. (2013). Islamic and Conventional Banking: Business Model Efficiency and Stability. Journal of Banking and Finance, 37(2), 433–447.
• Beybur, M., and Çetinkaya, M. (2020). The Impact of the COVID-19 Pandemic on the Use of Digital Banking Products and Services in Turkey. International Western Black Sea Journal of Social and Humanities, 4(2), 148-163.
• Charkazzade, I. (2022). The Impact of Digitalization on Human Resources Processes: Research in the Banking Sector. (Unpublished Doctoral Dissertation). Bursa Uludağ University.
• Coşkun, Ö. (2012). The impact of alternative distribution channels on customers in the banking sector (Unpublished Master's Thesis). Ufuk University.
• Deloitte, (2019). Customer Experience Management (Access Address and Date: 15.06.2022). https://www2.deloitte.com/tr/tr/pages/strategy/solutions/customer experiencemanagement-services.html/.19/03/2019.html
• Demir, F. (2021). Global Markets and the Effects of Non-Economic Factors on Cryptocurrency Markets. (Unpublished Master's Thesis). Adnan Menderes University Institute of Social Sciences, Aydın.
• Demirel, A. C. (2017). Digital Banking and Analysis of its Current Situation in Turkey. (Unpublished master's thesis). Başkent University Institute of Social Sciences, Ankara.
• Dinham, S., and Scott, C. (1998). An International Comparative Study of Teacher Satisfaction, Motivation, and Health: Australia, England, and New Zealand. Paper Presented at the American Educational Research Association, Annual Meeting, San Diego, 81–84.
• Eğinli, A. Temel (2009). Job Satisfaction in Employees: A Research on Job Satisfaction of Public and Private Sector Employees. Atatürk University Journal of İ.İ.B.F., 23(3), 35–52.
• Emirhan, A., and Gök, R. (2011). Investigation of the Relationship between Employee Satisfaction and Organizational Commitment in the Banking Sector. Journal of Accounting and Finance, 51, 157–174.
• Erden, B., and Topal, B. (2021). Development of the Islamic Fintech Sector in Turkey and the World. Journal of the Faculty of Economics and Administrative Sciences of Ardahan University, 3(1), 69–75.
• Ergül, O. (2015). A Field Study on the Determination of Factors Affecting the Job Satisfaction of Bank Employees. (Unpublished Master's Thesis). Istanbul Gelişim University Institute of Social Sciences.
• Eroğluer, K. (2008). The Effect of Communication in Organizations on Employees' Job Satisfaction and an Application to the Subject. (Unpublished Doctoral Dissertation). Dokuz Eylül University Institute of Social Sciences, İzmir.
• Ersöz, B., and Özmen, M. (2020). Digitalization and the Effects of Information Technologies on Employees. Online Journal of Information Technologies, 11(42), 170-179.
• EY. (2021). Banking in Emerging Markets GCC FinTech Play (access address and date: 15.06.2022). https://www.ey.com/Publication/vwLUAssets/ey-banking-in-emergingmarkets-gcc-fin-tech-
• Gençtürk, M., and Çobankaya, F. T. (2015). Determination of the Awareness Level of Participation Banks in the Western Mediterranean Region. Bankers Magazine, 93, 82-105.
• Greenhaus J.F., Parasuraman S., and Wormley W.M. (2010). Effects of Race on Organizational Experiences, Job Performance Evaluations, and Career Outcomes. Academy of Management Journal, 33(1), 64–85.
• Gümüş, E., Medetoğlu, B., and Tutar, S. (2020). Use of Artificial Intelligence in Finance and Banking Systems: An Application for Users. Bucak Faculty of Business Administration Journal, 3(1), 28–53.
• Işın, F. B. (2006). The Applicability of Technology Tools in the Banking Sector and Evaluation of Banking Practices in this Direction in Turkey. Atatürk University Journal of Economics and Administrative Sciences, 20(2), 107–120.
• İler, B., and Kaya, K. (2016). Research on Job Satisfaction and Burnout Syndrome in Banking: The Yozgat Case. 2016 Business Students Congress.
• İrge, N. T., and Yazıcı, A. M. (2020). Innovation Management (Chapter 3, The Impact of Empowering Leadership on Innovation). Ankara: Gazi Publishing House.
• İşcan, Ö. F., and Timuroğlu, M. K. (2007). The Effect of Organizational Culture on Job Satisfaction and an Application. Atatürk University Journal of Economics and Administrative Sciences, 21(1), 119–135.
• Khanboubi, F., Boulmakoul, A., and Tabaa, M. (2019). Impact of Digital Trends Using Iot on Banking Processes, Procedia Computer Science, 151, 77–84.
• Koçel, T. (2007). Business Management, İstanbul: Arıkan Printing Publishing Distribution A.Ş.
• Kurt, C. F. (2006). Performance Evaluation System for Determining Wages. (Unpublished master's thesis). Istanbul University Institute of Social Sciences.
• Özçelik, A. G. M., and Akçay, V. H. (2019). The Relationship of Digitalization with Career Plateau in the Banking Sector, Tidsad, 6(22), 150-163.
• Palabıyık, Ö., and Başol, O. (2020). Possible Effects of Blockchain Technology on the Banking Sector Employment, Nişantaşı University Journal of Social Sciences, 8(2), 111–124.
• Roa, S. (2019). Accelerate Digital: 12 Trends Reshaping Banking in 2019. The USA; paymentscardsandmobile.com
• Sayan, M. (2021). Global Financial Crisis and Participation Banks: An Empirical Evaluation in the Framework of Asymmetric Information, Istanbul: İktisat Publishing.
• Schultz, D., and Schultz, S. E. (1998). Psychology and Work Today, Prentice-Hall Inc., 7th Edition, New Jersey.
• Siraj, K. K., and Pillai, P. S. (2012). A Comparative Study on the Performance of Islamic Banks and Conventional Banks in the GCC Region. Journal of Applied Finance and Banking, 2(3), 123–145.
• Şen, E. (2020). Global Virus of the Digital Village: COVID-19 and Senism. Eurasian Journal of Social and Economic Research, 7(3), 176-204.
• Tekin, B. (2020). Classification of Countries in the Context of COVID-19, Health and Financial Indicators During the COVID-19 Pandemic Period: Hierarchical Clustering Analysis. Journal of Finance, Economics, and Social Research, 5(2), 336-349.
• Tekbaş, İ. (2018). Research on the Effects of Digitalization on the Accounting Profession and Professionals and a New Concept Proposal: Financial Engineering (Unpublished Master's Thesis). Istanbul Okan University Institute of Social Sciences.
• Thakur, M. (2007). Job Satisfaction in Banking: A Study of Private and Public Sector Banks. The IUP Journal of Bank Management, 7(4), 60–68.
• TKBB (2021). Participation Banking Strategy Update Report (2021-2025). Istanbul: Participation Banks Association of Türkiye.
• Ugboro, I., and Obeng, K. (2000). Top Management Leadership, Employee Empowerment, Job Satisfaction, and Customer Satisfaction in Total Quality Management Organizations: An Empirical Study. Journal of Quality Management, 5(2), 230–249.
• Ulusoy, A. (2021). The impact of digital transformation on employment in the banking sector, Hak İş International Journal of Labor and Society, 10(27), 256-267.
• Ustaömer, K. (2019). The digitalization phenomenon in Turkey's banking sector, Journal of Economics Business and Management, 3(1), 1–24.
• Ural, A., and Kılıç, İ. (2011). Scientific Research Process and Data Analysis with SPSS. Ankara: Detay Publishing.
• Weiss, DJ., Dawis, RV., and England, GW. (1967). Minnesota Satisfaction Questionnaire Manual. Minnesota Studies in Vocational Rehabilitation, 22, 120.
• Wirdiyanti, R. (2018). Digital Banking Technology Adoption and Bank Efficiency: The Indonesian Case. Ojk (December), 1–34.
• Yıldırım, O. (2004). Basic Problems of the Turkish Banking Sector and Financial Risks in the Sector. Journal of Foreign Trade, 30(4), 12-23.
• Yolusever, A. (2018). Research on Controlling Financial Risks by Using Risk Valve and Risk Perception Factors. (Unpublished Doctoral Dissertation). Istanbul Kültür University Institute of Social Sciences.
• Yurtseven, S. (2019). Organizational Career Management and Organizational Commitment Relationships: Research in the Banking Sector. (Unpublished Master's Thesis). Pamukkale University Institute of Social Sciences, Denizli.
• Yüksel, Ö. (2000). Human Resources Management. Ankara: Gazi Publishing.
• Ziraat Participation. (2020). Participation Banking. (Access Address and Date: 15.06.2022). https://www.ziraatkatilim.com.tr/bizi-taniyin/katilim-bankaciligi

THE EFFECTS OF DIGITALIZATION ON EMPLOYEES' JOB SATISFACTION: AN APPLICATION ON EMPLOYEES IN PARTICIPATION BANKS

Yıl 2024, Sayı: 44, 69 – 90, 07.08.2024

Seyfican Görgülü , Hasan Dağlar

https://doi.org/10.18092/ulikidince.1419451

Öz

This study investigates the effects of the digitalization process on the job satisfaction of employees in participation banks. During the pandemic period, technological efforts that allow banking transactions to be carried out contactless and remotely have accelerated, and suitable financial products have been put into service. Participation banks have swiftly adapted to the digitalization activities observed in the banking sector, much like their counterparts. By offering digital products that adhere to Islamic principles, customers can remotely and contactlessly conduct their banking activities. This transformation has had an impact on the employees of participating banks. The study examines the effects of digitalization on the work lives of employees in participating banks through the administration of a survey. Considering the demographic characteristics of the workplace, the job satisfaction levels of employees have been measured. The effect of digitalization on the job satisfaction of employees was also measured by regression analysis. In the findings, internal and external satisfaction with digitalization were measured. According to the measurement results, it was found that digitalization positively increases the job satisfaction of employees in participation banks.

Anahtar Kelimeler

Job Satisfaction, Digitalization, Participation banking

Kaynakça

• Akca, M., and Tepe Küçükoğlu, M. (2020). COVID-19 and its Effects on Work Life: Working from Home. Journal of International Management Educational and Economics Perspectives, 8(1), 71-81.
• Akkamış, O. (2010). An Evaluation of the Job Satisfaction of Primary Education First and Second Level Teachers (Unpublished Master's Thesis). Yeditepe University Institute of Social Sciences, İstanbul.
• Alam, N., Gupta, L., and Zameni, A. (2021). Fintech and Islamic Finance: Digitalization Development and Innovative Disruption. Ankara: Albaraka Publications.
• Alpaslan, O. (2006). Human Resources Planning and Personnel Supply Process in Banking. (Unpublished Doctoral Thesis). Marmara University Institute of Banking and Insurance, İstanbul.
• Arslan, G., and Yavuzaslan, K. (2019). The Place and Importance of Innovation in the Banking Sector: The Case of Turkey. Business and Management Studies: An International Journal, 7(2), 965–966.
• Aslan, S., and Torlak, Ö. (2022). A Field Study on Measuring Service Quality and Customer Satisfaction in Participation Banks. Istanbul Commerce University Journal of Entrepreneurship, 6 (11), 1-11.
• Atlı, Y. (2013). E-Marketing Applications in the Banking Sector: A Research on Customers of Participation Banks in Elazığ Province. (Unpublished Master's Thesis). Fırat University Institute of Social Sciences, Elazığ.
• Bartel, A. P. (2000). Human Resources Management and Performance in the Service Sector: The Case of Bank Branches. Working Paper, National Bureau of Economic Research.
• Baycan, F.A. (1985). An Analysis of the Several Aspects of Job Satisfaction Between Different Occupational Groups (Unpublished Master Thesis). Bosphorus University, Istanbul.
• Beck, T., Demirgüç Kunt, A., and Merrouche, O. (2013). Islamic and Conventional Banking: Business Model Efficiency and Stability. Journal of Banking and Finance, 37(2), 433–447.
• Beybur, M., and Çetinkaya, M. (2020). The Impact of the COVID-19 Pandemic on the Use of Digital Banking Products and Services in Turkey. International Western Black Sea Journal of Social and Humanities, 4(2), 148-163.
• Charkazzade, I. (2022). The Impact of Digitalization on Human Resources Processes: Research in the Banking Sector. (Unpublished Doctoral Dissertation). Bursa Uludağ University.
• Coşkun, Ö. (2012). The impact of alternative distribution channels on customers in the banking sector (Unpublished Master's Thesis). Ufuk University.
• Deloitte, (2019). Customer Experience Management (Access Address and Date: 15.06.2022). https://www2.deloitte.com/tr/tr/pages/strategy/solutions/customer experiencemanagement-services.html/.19/03/2019.html
• Demir, F. (2021). Global Markets and the Effects of Non-Economic Factors on Cryptocurrency Markets. (Unpublished Master's Thesis). Adnan Menderes University Institute of Social Sciences, Aydın.
• Demirel, A. C. (2017). Digital Banking and Analysis of its Current Situation in Turkey. (Unpublished master's thesis). Başkent University Institute of Social Sciences, Ankara.
• Dinham, S., and Scott, C. (1998). An International Comparative Study of Teacher Satisfaction, Motivation, and Health: Australia, England, and New Zealand. Paper Presented at the American Educational Research Association, Annual Meeting, San Diego, 81–84.
• Eğinli, A. Temel (2009). Job Satisfaction in Employees: A Research on Job Satisfaction of Public and Private Sector Employees. Atatürk University Journal of İ.İ.B.F., 23(3), 35–52.
• Emirhan, A., and Gök, R. (2011). Investigation of the Relationship between Employee Satisfaction and Organizational Commitment in the Banking Sector. Journal of Accounting and Finance, 51, 157–174.
• Erden, B., and Topal, B. (2021). Development of the Islamic Fintech Sector in Turkey and the World. Journal of the Faculty of Economics and Administrative Sciences of Ardahan University, 3(1), 69–75.
• Ergül, O. (2015). A Field Study on the Determination of Factors Affecting the Job Satisfaction of Bank Employees. (Unpublished Master's Thesis). Istanbul Gelişim University Institute of Social Sciences.
• Eroğluer, K. (2008). The Effect of Communication in Organizations on Employees' Job Satisfaction and an Application to the Subject. (Unpublished Doctoral Dissertation). Dokuz Eylül University Institute of Social Sciences, İzmir.
• Ersöz, B., and Özmen, M. (2020). Digitalization and the Effects of Information Technologies on Employees. Online Journal of Information Technologies, 11(42), 170-179.
• EY. (2021). Banking in Emerging Markets GCC FinTech Play (access address and date: 15.06.2022). https://www.ey.com/Publication/vwLUAssets/ey-banking-in-emergingmarkets-gcc-fin-tech-
• Gençtürk, M., and Çobankaya, F. T. (2015). Determination of the Awareness Level of Participation Banks in the Western Mediterranean Region. Bankers Magazine, 93, 82-105.
• Greenhaus J.F., Parasuraman S., and Wormley W.M. (2010). Effects of Race on Organizational Experiences, Job Performance Evaluations, and Career Outcomes. Academy of Management Journal, 33(1), 64–85.
• Gümüş, E., Medetoğlu, B., and Tutar, S. (2020). Use of Artificial Intelligence in Finance and Banking Systems: An Application for Users. Bucak Faculty of Business Administration Journal, 3(1), 28–53.
• Işın, F. B. (2006). The Applicability of Technology Tools in the Banking Sector and Evaluation of Banking Practices in this Direction in Turkey. Atatürk University Journal of Economics and Administrative Sciences, 20(2), 107–120.
• İler, B., and Kaya, K. (2016). Research on Job Satisfaction and Burnout Syndrome in Banking: The Yozgat Case. 2016 Business Students Congress.
• İrge, N. T., and Yazıcı, A. M. (2020). Innovation Management (Chapter 3, The Impact of Empowering Leadership on Innovation). Ankara: Gazi Publishing House.
• İşcan, Ö. F., and Timuroğlu, M. K. (2007). The Effect of Organizational Culture on Job Satisfaction and an Application. Atatürk University Journal of Economics and Administrative Sciences, 21(1), 119–135.
• Khanboubi, F., Boulmakoul, A., and Tabaa, M. (2019). Impact of Digital Trends Using Iot on Banking Processes, Procedia Computer Science, 151, 77–84.
• Koçel, T. (2007). Business Management, İstanbul: Arıkan Printing Publishing Distribution A.Ş.
• Kurt, C. F. (2006). Performance Evaluation System for Determining Wages. (Unpublished master's thesis). Istanbul University Institute of Social Sciences.
• Özçelik, A. G. M., and Akçay, V. H. (2019). The Relationship of Digitalization with Career Plateau in the Banking Sector, Tidsad, 6(22), 150-163.
• Palabıyık, Ö., and Başol, O. (2020). Possible Effects of Blockchain Technology on the Banking Sector Employment, Nişantaşı University Journal of Social Sciences, 8(2), 111–124.
• Roa, S. (2019). Accelerate Digital: 12 Trends Reshaping Banking in 2019. The USA; paymentscardsandmobile.com
• Sayan, M. (2021). Global Financial Crisis and Participation Banks: An Empirical Evaluation in the Framework of Asymmetric Information, Istanbul: İktisat Publishing.
• Schultz, D., and Schultz, S. E. (1998). Psychology and Work Today, Prentice-Hall Inc., 7th Edition, New Jersey.
• Siraj, K. K., and Pillai, P. S. (2012). A Comparative Study on the Performance of Islamic Banks and Conventional Banks in the GCC Region. Journal of Applied Finance and Banking, 2(3), 123–145.
• Şen, E. (2020). Global Virus of the Digital Village: COVID-19 and Senism. Eurasian Journal of Social and Economic Research, 7(3), 176-204.
• Tekin, B. (2020). Classification of Countries in the Context of COVID-19, Health and Financial Indicators During the COVID-19 Pandemic Period: Hierarchical Clustering Analysis. Journal of Finance, Economics, and Social Research, 5(2), 336-349.
• Tekbaş, İ. (2018). Research on the Effects of Digitalization on the Accounting Profession and Professionals and a New Concept Proposal: Financial Engineering (Unpublished Master's Thesis). Istanbul Okan University Institute of Social Sciences.
• Thakur, M. (2007). Job Satisfaction in Banking: A Study of Private and Public Sector Banks. The IUP Journal of Bank Management, 7(4), 60–68.
• TKBB (2021). Participation Banking Strategy Update Report (2021-2025). Istanbul: Participation Banks Association of Türkiye.
• Ugboro, I., and Obeng, K. (2000). Top Management Leadership, Employee Empowerment, Job Satisfaction, and Customer Satisfaction in Total Quality Management Organizations: An Empirical Study. Journal of Quality Management, 5(2), 230–249.
• Ulusoy, A. (2021). The impact of digital transformation on employment in the banking sector, Hak İş International Journal of Labor and Society, 10(27), 256-267.
• Ustaömer, K. (2019). The digitalization phenomenon in Turkey's banking sector, Journal of Economics Business and Management, 3(1), 1–24.
• Ural, A., and Kılıç, İ. (2011). Scientific Research Process and Data Analysis with SPSS. Ankara: Detay Publishing.
• Weiss, DJ., Dawis, RV., and England, GW. (1967). Minnesota Satisfaction Questionnaire Manual. Minnesota Studies in Vocational Rehabilitation, 22, 120.
• Wirdiyanti, R. (2018). Digital Banking Technology Adoption and Bank Efficiency: The Indonesian Case. Ojk (December), 1–34.
• Yıldırım, O. (2004). Basic Problems of the Turkish Banking Sector and Financial Risks in the Sector. Journal of Foreign Trade, 30(4), 12-23.
• Yolusever, A. (2018). Research on Controlling Financial Risks by Using Risk Valve and Risk Perception Factors. (Unpublished Doctoral Dissertation). Istanbul Kültür University Institute of Social Sciences.
• Yurtseven, S. (2019). Organizational Career Management and Organizational Commitment Relationships: Research in the Banking Sector. (Unpublished Master's Thesis). Pamukkale University Institute of Social Sciences, Denizli.
• Yüksel, Ö. (2000). Human Resources Management. Ankara: Gazi Publishing.
• Ziraat Participation. (2020). Participation Banking. (Access Address and Date: 15.06.2022). https://www.ziraatkatilim.com.tr/bizi-taniyin/katilim-bankaciligi

Toplam 56 adet kaynakça vardır.

Ayrıntılar

Kaynak Göster

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