Title
Chuan qi de fu wu = Fabled service : Sanders, Betsy
- Publication date
- > 2004
- Topics
- Customer services — Management, Employee motivation, Consumer satisfaction, Personnel management, Motivation (Psychology), Corporate culture
- Publisher
- Beijing : Gao deng jiao yu chu ban she
- Language
- Chinese
- Title (alternate script)
- 传奇的服务 = Fabled service
- Item Size
- 514202649
17, 140 pages : 24 cm
Translation of: Fabled service : ordinary acts, extraordinary outcomes / Betsy Sanders. San Francisco, CA : Jossey-Bass, c1997,c1995
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